Member support and network stability attracts new members to Palletforce


EV Cargo’s Palletforce is continuing to strengthen its national network by adding new quality members as it maintains a focus on delivering exceptional customer service and customer experience.

Based in Staffordshire, Customer 1st Logistics is the most recent business to join the award-winning Palletforce network, with ambitious plans to grow its customer base as it takes over responsibility for WA14-16 postcodes around Altrincham and Knutsford in Cheshire.

Led by Mark Whitehead, who was a director of P2P Logistics for 20 years, and Jackie Doolan, an experienced former pallet network Customer Service Manager, the business has joined Palletforce to access the unrivalled member support it offers.

Director Mark Whitehead said: “Palletforce has given us a lot more opportunity to grow our business in the way we want to. They have gone out of their way to help us to get where we want to be, and I have never had that sort of support from a network before. 

“I have not known another network listen to members like Palletforce does and it’s more forward-thinking than other networks.

“We are very driven people, and our goal is to deliver significant growth across our network operations within two years. We have already picked up custom since joining Palletforce and we place a massive emphasis on being customer focused and driving forward the customer experience. 

“Palletforce can really help us do that. My experience is operational while Jackie’s is more commercial and, with the support of the Palletforce network, we know we can provide exactly what customers want.”

Mark Tapper, Palletforce Chief Executive Officer, said: “We are pleased to welcome Customer 1st Logistics as we continue to add strength and experience across the network. It’s a highly motivated business, driven by a desire to offer a quality-focused service and completely aligned to our network ethos of prioritising customer service and delivery excellence.

“In the current market conditions, Palletforce is standing tall as a robust network, whose operational and financial stability, experience and dependability is trusted by businesses across the UK on a daily basis. 

“We pride ourselves on providing an unrivalled level of support to members across a range of growth-enabling area and that’s why we continue to recruit and retain the best network hauliers.”

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