Dakota Integrated Solutions awarded contract with DCS Group (UK) Ltd to deploy voice-directed solution within FMCG warehouse


Dakota Integrated Solutions Ltd, a real-time technology, printing, mobility and digital data capture solution specialist, has been awarded a contract to integrate its voice-directed software solution into DCS Group (UK) Ltd’s warehousing facility.

This is the latest success for Dakota within the voice-enabled technological landscape, following on from last year’s announcement of its appointment as a Honeywell Platinum Partner for voice solutions.

With a firm focus on driving progression for its suppliers and customers alike, DCS has established itself over its almost 30-year history as a trusted supply chain partner and manufacturer of market-leading fast-moving consumer goods to its ever-expanding client network. 

With a wealth of experience and a ‘can do’ attitude, DCS ranks amongst the Top 250 private companies in the UK. Due to an ongoing desire to continually improve upon its agile way of working which has won the business opportunities to develop brands for new supply partners within new categories, DCS’s adoption of voice-enabled technology within its warehousing facility only further strengthens its desire to continue and enhance its strong and robust growth strategy.

Rob Lawton, Head of Operations at DCS comments: “As a business, we are extremely commercially driven and are committed to unlocking white-space opportunities whilst still providing exceptional levels of service to our uniquely broad base of customers, as well as delivering creative new routes to markets or clients for our brand-leading supply partners. The introduction of voice within our warehousing facility will enable us to continue to be fast, flexible and flowing. 

“Whilst our business is now big enough to be efficient and reliable but small enough to still be responsive and innovative, the introduction of voice will no doubt go a long way in streamlining our picking, packing, replenishment, goods in and goods out processes and will work with us as our business grows and develops further. The beauty of the new voice solution is that we are now assured guaranteed levels of accuracy within the afore-mentioned processes, allowing us to service our existing customers whilst providing the flexibility to successfully accommodate our ever-growing number of supply partners and clients.”

Philip Jarrett, Commercial Director at Dakota, comments: “Conceptually, voice-directed picking is very similar to traditional scanner picking using RF data capture devices, however with voice, prompts are delivered and responses are provided through the spoken word, offering businesses a wealth of benefits including an increase in worker productivity by up to 35 percent and a reduction in errors by up to 50 percent. In a voice-directed warehouse, operators use a compact, wearable computer with a headset to receive instructions by voice. The computer is connected to the host business system (ERP or WMS) over a wireless network and the operator is able to confirm his or her actions verbally back to the system in real time.”

Rob Lawton concludes: “We are delighted to have awarded this contract to Dakota. In the initial stages of the project, they really took the time to understand our business and what we wanted to achieve through the deployment of a new solution within our warehouse. We have no doubt that the voice solution will enable us to become even more efficient and streamlined, helping us to maintain our focus on growth and the continued provision of outstanding customer service.”

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