CMAC Group, the Lancashire-headquartered managed ground transport company, has been awarded the highest level of recognition by Investor in Customers.
The gold standard accreditation follows rigorous benchmarking exercises which determine the quality of customer service and relationships, conducted by independent assessment organisation, Investor in Customers.
The assessment criteria for the award compared client feedback alongside the views of staff and management to verify that customers really are at the heart of CMAC’s business.
Speaking on behalf of Investor in Customers, Tony Barritt, Managing Director, said: “CMAC Group delivers a first-class service, often in challenging circumstances, for its clients.
“Positive customer experiences are crucial to the success of any business and it’s pleasing to see an organisation that takes pride in delivering solutions that go above and beyond the expectations of its clients.
“Awarding CMAC Group with the prestigious Gold Investor in Customer Award reassures organisations that they can trust CMAC to deliver a consistent and exceptional experience.”
CMAC Group employs 178 staff across Europe and provides a critical managed transport service to businesses across the globe. Responsible for safely moving almost two million travellers each year on behalf of clients such as Ryanair, Northern and G4S, CMAC ensures that the end-to-end experience remains unrivalled.
Peter Slater, CMAC Group CEO, added: “Despite a challenging period for most businesses, we’re ecstatic to announce that our company has achieved the highest form of accreditation for our high standards in customer care.
“We've built our reputation on uncompromising standards of integrity, underpinned by our status as the experts in managed ground transport solutions.
“Our teams are available 24/7, 365 days a year and work hard to deliver value whilst ensuring that clients receive a quality service that meets their individual needs.”
In November, CMAC Group achieved additional accreditation, securing the Cyber Essentials Plus status, a government-endorsed standard that further cements the firm’s commitment to providing a best-in-class service for clients.
These achievements complement CMAC’s existing ISO 27001 status and reassures clients and their travellers that the organisation follows best practice when it comes to managing people, processes and technology.
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