parcelLab, the post-purchase and operations experience specialist founded in Germany in 2015, has almost doubled its headcount with a raft of new hires to support its expansion efforts both in the UK and globally.
The announcement, which comes on the same day as parcelLab celebrates its 5th anniversary, is a significant move for the business and comes in response to an increased demand and customer-load, as more and more retailers see the need to improve their post-purchase customer experience.
In the past five years, parcelLab has doubled its employee headcount year on year, growing to a global team of 80 people, operating from offices in Munich, London, Paris and Los Angeles. It currently works with over 500+ brands (including Lidl, Ikea, Nespresso and Shoe Zone) across 45 countries, in 32 languages.
Despite the ongoing challenges brought about by the coronavirus pandemic, parcelLab has maintained a strong foothold. As a result, parcelLab has increased its headcount in France (from one to nine employees) Munich (an additional 19 employees) and London (an additional six employees) offices, as well as registered as a limited company in the USA and set up operations in Los Angeles.
“Overall, it’s clear that online trade has benefited greatly in recent months, which we have seen from our clients’ shipping data,” said Tobias Buxhoidt, CEO at parcelLab. “Many retailers recognise the potential and the demand for them to develop into multi-channel providers. We’ve been able to react quickly, analyse customer expectation and support brands through this uncertain time to come up with best practices and special COVID-19 specific communication.”
Among the new hires in marketing are Dora Birna and Laura Physick. Dora joins parcelLab as Director of Marketing & Growth. With 15 years of experience specialising in marketing, branding, communication and growth strategies, Dora has worked across the globe with the likes of Investors in People, Adgistics, and Össur. At parcelLab, she will be tasked with implementing a global marketing strategy, developing parcelLab’s brand and driving growth across all regions. Laura joins the team as Content Marketing Writer.
parcelLab has also expanded its sales team in the UK. Earlier this year, Jacob Gillis joined as UK Client Partnership Manager, following a stint at Docker, Inc where he was Business Development Representative and Market Development Manager for the UK & Ireland. In addition, Malin Jonsson has taken the role of Client Partnership Manager for the Nordics, responsible for growth in the Nordics by supporting global and local retailers as they leverage parcelLab technology to transform their customer experience post-checkout.
After a successful launch into the UK market and a growing number of customers onboarded, parcelLab also hired two Technical Account Managers to oversee operations here and in the Nordics: Matthew Speight and Suman Varatharaja.
Several roles are currently open, including a solution consultant for the UK, to support clients in providing customised solutions from its product portfolio.
With a growth trajectory of 100 employees before 2021 and plans to develop its platform to support enterprise businesses further, parcelLab has big plans and high hopes for its global markets.