BJS Distribution Storage & Couriers Limited is a family run, two-man home delivery and assembly service. The company warehouses and delivers large, heavy goods - including furniture and electricals - across the UK, for brands such as The Cotswold Company, Made.com and Wayfair.
As the business started to grow rapidly, it became clear that the manual, paper-based process which it relied on to manage the flow of stock in and out its two warehouses just wouldn’t cut it. To help speed up this process of recording goods as they come in and go out, BJS took the decision to use barcode scanners and mobile applications to manage the movement. To accommodate the upgrade, five wireless access points were installed across the two warehouses.
To help it take the right approach, BJS turned to its IT support provider Vibrant Networks, which recommended cloud-managed access points from Zyxel as the answer to increasing the quality, performance, security and coverage of WiFi, whilst controlling costs.
By automating its processes and introducing connected device management, BJS was able to shave hours off the office staff workload that came with having to manually check that everything had arrived and was in the right location or on its way to the right destination. The use of handheld devices now allows the reconciliation process to happen almost instantly while enabling real-time visibility. With the support of a reliable network infrastructure, any issues can be resolved quickly, and stock can be delivered and accounted for in a timelier manner – leading to improved customer service and loyalty.