American Airlines Cargo to implement next-generation cargo management system

American Airlines Cargo is to implement a next-generation cargo management system. The new platform will transform the company's technology across the entire American Airlines Cargo footprint.

This is the Cargo organisation's largest investment to date—one that will position the company for future growth. The technology solution will significantly enhance the customer experience so American and its customers can grow faster together. Plus, it will bring exciting advancements to American's team members, modernizing processes and systems globally.

American selected IBS Software, a leading IT solutions provider in the global aviation industry, to implement the cargo management system, iCargo. With the implementation of iCargo, American will migrate to a web-based, fully integrated technology platform connecting all of its critical business functions. Together, American and IBS are designing a multi-year, phased implementation and rollout strategy, which ensures the new technology and processes are brought into the business in a seamless manner. The carrier is committed to taking an iterative approach to this implementation to ensure day-to-day business functions run smoothly during the transition, minimising the impact go-live will have on partners and customers. The result will be new technology and streamlined processes that give American the agility necessary to stay at the forefront of the industry.

"We will continue to push the boundaries to deliver an industry-leading experience," said Rick Elieson, president, American Airlines Cargo. "We are focused on modernising processes for our team, and increasing transparency and flexibility for our customers. The rapidly changing cargo landscape demands that we invest in the best of tools, so that our team can focus on doing what they do best—delivering an exceptional customer experience."

"iCargo has, over the years, recorded remarkable traction in the market to emerge as the most definitive cargo management solution in the air transportation industry," added VK Mathews, executive chairman, IBS Group. "The iCargo footprint is now truly global and having American among our growing list of customers is indeed a strategic milestone for IBS. The engagement, I am sure, will herald the beginning of a long and productive business relationship."

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