New intelligent parcel boxes deliver solution to consumers

The ecommerce industry in the UK is booming, resulting in a staggering amount of parcels needing to be managed effectively to ensure online purchases reach consumers smoothly.

Recognising this need, The Safety Letterbox Company - the UK designer and manufacturer of secure mail solutions - has launched a new range of products designed to revolutionise parcel management and subsequently, enhance the online shopping experience for consumers.

Figures from the IMRG Capgemini eRetail Sales Index show that online sales during 2016 were up by 16 percent in comparison to 2015, and this growth is only set to rise year-on-year. Maintaining customer satisfaction is of increasing importance to retailers and parcel delivery companies, yet getting a parcel directly to a consumer at their residence comes with a number of issues. Parcels being left in unsecure locations, waiting at home for a delivery, or having to ask a neighbour to receive a parcel, are all annoyances faced by consumers.

As part of the German Group RENZ - a European leader in mail and parcel delivery - The Safety Letterbox Company, based in Neath, aims to eliminate these issues with its new high-tech range of parcel box products, which are the first of their kind to be introduced to the UK market. The innovative products have been developed to cater to the increasing popularity of online shopping, providing greater efficiency and convenience surrounding parcel management.

Closed systems currently exist for parcel deliveries between a single parcel delivery service and consumers. However, The Safety Letterbox Company is responding to a gap in the market for an open system for parcel delivery and returns solutions. Any delivery service can deposit a parcel via the intelligent parcel boxes and those receiving their parcel can collect it from the parcel box unit 24/7. This drastically reduces the inconvenience for consumers to receive deliveries, as well as the need for real estate workers to receive and store parcels for their residents.

The intelligent parcel box units - which can be installed in all manner of buildings and combined with mailboxes - enable residents to receive and send parcels with ease from their own residence, making it an attractive feature for consumers. They also remove the inconvenience of having to return a parcel to the post office or via another inefficient returns method as the parcel box units provide a returns option.

Through implementing the latest technology, complex logistical processes can be easily managed through the creation of the integrated myRENZbox system. This online system uses the RENZ internet portal, myRENZ app and the units' touch screen display functions so consumers, building managers, parcel delivery services and other service providers can network with ease around deliveries and collections. Parcel box occupancy can be monitored online, so authorised parties know whether a box is available or not. This feature means building managers, for example, can contact residents through the system to inform them that a parcel has been left in a parcel box unit for a significant period, therefore prompting collection.

Through the parcel box unit system, residents are authenticated by the myRENZ app, electronic key chip or by inputting a personal PIN via the unit's touch screen display. It is then possible to select between 'collection', 'return shipment' or 'delivery' functions for the required service.

This latest launch extends The Safety Letterbox Company's impressive offering of high-end, secure and innovative products and services. Parcel boxes can be stylishly designed by The Safety Letterbox Company in a range of materials and colours to suit the look of the desired residence.

Alison Orrells, managing director of The Safety Letterbox Company, said: "We are reacting to current trends by bringing these intelligent technologies to market. Consumers want a more efficient means of receiving and returning parcels and our new products do exactly that. User feedback from apartment blocks equipped with Renz parcel box units shows they have been well received by residents, with 95 percent recommending the product.

"Being left a 'sorry we missed you card' or concern over parcels being left in unsecure locations are a thing of the past. People can now collect their online purchases around the clock via these secure, intelligent parcel box systems. The system is incredibly flexible and will therefore make the lives of consumers far easier."

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