While many businesses, not only within the logistics industry but across the board, will be focusing on driving business growth or maintaining stability as the UK's economy is still on the road to recovery, staff development and investing in training is an important factor in keeping staff on top of their game and morale high. Matthew Marriott, Hellmann UK's Commercial Director, discusses the ins and outs of 'people development' and how this can not only keep staff happy but customers too.
- Good customer service is a paramount skill set that should be practiced by all businesses and 'best in class' customer care should always be at the forefront
- By keeping staff motivation levels high and investing in personnel, customers benefit with exceptional customer service and quality relationships
- Through continuous investment and development, whether through in-house training schemes or business life in general, the knowledge we all hold helps contribute to our success
- Giving staff the necessary skills can only help to improve productivity and equip them with the knowledge to handle everyday challenges within the business