Contract includes distribution and installation of office solutions and related office supplies
CEVA Logistics has renewed a contract to deliver and install office solutions and supplies for Ricoh UK. The two companies have worked well together for 18 years and this latest renewal also includes an expansion to support Ricohs recent growth following the integration of its wholly owned companies Infotec UK and IKON UK.
Following a competitive tender, CEVA maintains responsibility for providing a two-tier service from Ricohs strategic distribution center in Wellingborough, Northamptonshire. The operation involves scheduled 48 hour distribution of office equipment to dealers and order fulfilment to end users, which includes installation of machinery at customers premises and a demonstration of the machines basic functions.
CEVA operates a specialized vehicle fleet to transport Ricohs products, which have air suspension brakes, interior vehicle padding and unique load restraint systems to ensure that the carefully calibrated machines arrive in pristine condition. CEVA also utilizes Powermate units, sophisticated stair-climbing equipment, to reduce the need for manual handling of bulky and heavy machines. Once the machine is in place CEVA removes and recycles unwanted packaging as appropriate.
CEVA has always displayed a partnership approach by working closely with the Ricoh UK Supply Chain Management team to ensure we provide a world class solution to their customers. The contract extension is a direct result of the high performance and excellent standards continually achieved by CEVA. Their ability to respond quickly to increases in volume is a testament to their expertise and flexibility, says Mark Robinson, Ricoh UK Operations Director. We are now very keen to further enhance Ricohs UK supply chain process by working with CEVA to explore value added services and enhance the experience of our customers, whilst continuing to improve efficiency and control our costs.
Andy Fitt, Senior Vice President, Contract Logistics, UK & Ireland, CEVA said: We are very proud of our long-standing relationship with Ricoh and we look forward to identifying further ways to add value to their business. The renewal is testimony that Ricoh recognizes our commitment to operations excellence.
CEVA - Making business flow
CEVA Logistics provides world class supply chain solutions for large and medium-size national and multinational companies across the globe. As an industry leader, CEVA offers customers complete supply chain designand implementation in contract logistics and freight management, alone or in combination. CEVAs integrated global network has facilities in over 170 countries and more than 46,000 employees; all dedicated to delivering consistently excellent operations and supply chain solutions. For the year ending 31 December 2009, the Group reported revenues of 5.5 billion.