Choice Logistics, the global specialist in outsourced mission-critical service parts logistics services, has announced a new client relationship with QLogic, a global leader and technology innovator in high performance networking equipment.
Choice will assist QLogic in managing domestic and international mission-critical service parts logistics, providing four-hour and next-business-day parts availability, to meet QLogic service level agreement (SLA) commitments. Choice will also serve as the QLogic importer of record to support QLogic service programs.
Choices mission-critical offering is specifically designed to help high-tech companies meet the service parts needs of a global installed base, said Michael Katz, CEO, Choice Logistics. We are excited by our relationship with QLogic, an established company in its field, to help them manage this important function. We are confident that QLogic will benefit from Choices expertise and look forward to meeting their needs for years to come.
QLogic serves a wide variety of large and mid-size organizations in academia, energy, government and finance. Choice will utilize 100 of its 400 global strategic stocking locations (SSLs) to support QLogic with sites in the U.S., Canada, Europe, Middle East, Africa and APAC.
QLogic was seeking a global specialist to help manage mission-critical service parts, said Jeff Nesler, senior director of global services, QLogic Corp. After a thorough review of the available providers, it was clear that Choice provides capabilities that are an ideal match for our organization. The ability to leverage their expansive SSL network allows QLogic to focus on business operations without worrying about service part management. Their global scope further helps us better serve our customers when and where they need us.
A primary driver behind the selection was Choices Global Logistics Center (GLC), which includes call center, control desk, inventory control, field services and account management operations. Another important factor was the power and flexibility of Choices proprietary IT platform, which offers global real-time visibility and asset tracking, providing unprecedented insight into inventory levels.
About Choice Logistics
Choice Logistics provides outsourced service parts logistics services to meet the unique challenges of mission-critical, global service organizations. More than 400 strategic stocking locations (SSLs) around the world provide 24/7 same-day solutions and strategic inventory management. Choices focused insight helps leading companies and provides them with a competitive advantage. Avaya, Cisco, Dell, EMC, Fujitsu, Hitachi Data Systems and others have selected Choice as their preferred global provider of outsourced logistics.