Shop@Panasonic, a group of retail outlets and online stores based in south west England that specialises in Panasonic products, has extended its contract with APC Overnight.
The contract provides Shop@Panasonic with secure and insured next day deliveries, which underpins the companys reputation for rapid despatch of purchases.
Panasonic products have a reputation for robustness. Nevertheless customers expect to receive their purchases intact and fit for use; therefore they need careful handling during collection and delivery. In addition, due to their value APC Overnight offers timed-deliveries to ensure that Shop@Panasonics customers are available to receive their purchases in person. In the event of a failed delivery the local depot calls Shop@Panasonic so that they in turn can contact the customer to rearrange. Furthermore, consignments can be tracked via the APC Overnight system so that both Shop@Panasonic and its customers can see precisely where the goods are.
After trying every major courier service and having been let down time after time we decided to try APC Overnights local agent APC Deadline Distribution Services. Much to our surprise consignments stopped going missing and parcels started arriving on time, says Peter Wreford, Relief Manager, Shop@Panasonic.
Shop@Panasonic faxes booking orders through by Noon each day and APC Deadline collects the consignments later in the afternoon. The parcels are taken back to the depot where they are scanned and labelled prior to entering the APC Overnight network. The retailer uses APC Deadline for a wide variety of consignments, including Internet purchases, customer returns and for sending products to other Shop@Panasonic outlets.
APC Deadline will soon replace Shop@Panasonics fax booking system with the innovative NetDespatch Velocity online booking and tracking system. This will allow Shop@Panasonic to place its consignment bookings directly with APC Deadline via a dedicated web browser interface. This will also enhance traceability as the tracking facility is integrated within the system. Once logged in, all that Shop@Panasonic will need to do is complete the on-line booking and the system immediately confirms receipt and allows the operator to automatically print the Consignment Note and Daily Manifest. The parcels are then labelled ready for collection by APC Deadline.