sara LBS customer service earns repeat business with leading UK supermarkets

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sara LBS has been specified to install a number of products from its range of loading bay equipment and industrial doors into a leading chain's supermarkets across the UK. Having previously worked with sara, the company was confident that the loading bay specialists would deliver high quality products that had been designed around their particular specifications.

sara LBS is proud to offer every customer direct access to a sales engineer, from pre-quote planning right through to post installation support. Recognising that every project is unique, sara will consider the building designs and recommend the ideal equipment; it is then able to customise the equipment to ensure the perfect fit. It was this attention to detail that first attracted the supermarket giant to sara's services.

A spokesman for the supermarkets, comments: "When building work is being carried out we like to use suppliers that we recognise and can trust. sara has provided a very good a service a number of times in the past and we can be confident that this will be the case with each new project. Each installation is treated as unique and the systems are designed from scratch, this means we can be confident that every piece of equipment is fit for purpose."

sara has a wide range of innovative loading bay and industrial door products, often offering technology that is beyond its competitors. Examples of the equipment that has been installed in the chains stores around the country include sara's scissor lifts, dock shelters and sectional doors. Each is designed to provide ease of use to keep the flow of operation moving as well as offering protection against the elements and ensuring personnel safety.

The sara LBS scissor lift is an ideal solution for applications requiring load transfer between different levels. All lifts are designed to exceed safety requirements for lifting tables and can be easily customised by sara engineers to most requirements the customer may have. Features such as the safety trip edge designed to detect obstructions and stop the lift and 'dead-man' fail safe prevent damage to the lift and goods as well as ensuring safety for workers.

Dock shelters are not only important for keeping personnel dry and comfortable during loading and unloading; they also protect goods from potential harm from the elements as they are transferred between vehicle and warehouse and can provide insulation that reduces a site's heating bills. sara takes into account the frequency that loading docks will be used as well as the equipment and goods that will be involved when specifying dock shelters, ensuring that the right level of protection is achieved every time.

sara has a number of industrial doors of varying specification that are suitable for a host of different applications. The range that best suited the company's needs was the sara sectional door, a overhead-opening insulated door that provides a high standard of weather sealing. By using double glazed vision panels and including a pass door within the main door, the sectional doors retain heat extremely well, reducing heat and energy bills. The doors are balanced by a torsion spring assembly meaning even the larger doors can easily be opened manually.

Ed Wilkes, Operations Manager for sara LBS, adds: "The company we have dealt with is well known in the UK for its commitment to customer satisfaction, that is a mission statement we can relate to. Our sales engineers understand how important it is to a company's smooth operation, not to mention safety standards, that the loading bay area is specified correctly. That is why we design every installation and, I believe, why they have specified our products in many of their stores."

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