DB Schenker Logistics was recently awarded global accreditation to Phase 2 of Cargo 2000's quality management system. As part of the Cargo 2000 quality audit, DB Schenker needed to prove that it had fully implemented Phase 2 into its systems, that the process is globally established within its airfreight business, and that this global quality management system is supported by the management. In addition, it had to demonstrate its ability to create full transparency for the whole air cargo process from door-to-door and was constantly measuring processes and service quality, especially with regard to maintaining booked transit times.
Dr. Thomas C. Lieb, Chairman of the Board of Management of Schenker AG and responsible for air and ocean freight, said: "DB Schenker is one of the founding members of Cargo 2000 and I am convinced that this initiative will further contribute to improved service quality. In the end, Cargo 2000 is our internal quality management system for DB Schenker air freight activities. It is the increase of process quality and improved transparency that our customers benefit from. We measure and verify provided transit times, help with proactive notification in case of unforeseen incidents and continuously increase process quality, which also contributes directly to higher productivity and efficiency."
Added Thomas Mack, Senior Vice President PM Air Freight, Schenker AG: "With the certification of Phase 2 standards globally, we belong to the small group of leaders in the competition. It has been of major importance to us to finally pass this audit which will help us to market Cargo 2000 towards our customers."
The next stage for DB Schenker's air freight is establishing the measuring for all lanes and stations, globally. Dr. Thomas C. Lieb: "We are already preparing for Phase 3, when it comes to creating transparency of all shipments at piece-level. Today and tomorrow's supply chains need even more reliability and quality. A logistics provider committed to Cargo 2000 shows and underlines that it is committed to quality, and supports the customer with full door-to-door visibility."
Lothar Moehle, Regional Director, Europe, Middle East & Africa for Cargo 2000, added: "DB Schenker is a very important and strong pillar of the Cargo 2000 organisation. Having achieved Phase 1 certification several years ago, DB Schenker has continued to work on the global implementation of the Phase 2 goals. DB Schenker has remained committed to Cargo 2000 throughout this major integration process and has shown true dedication to continuous improvement during the recent economic development."