Global air filtration company Camfil Farr has moved forward UK-wide productivity and customer service levels with real-time vehicle tracking and PDA software from Masternaut Three X. The integrated web-based solution allows the company to manage its delivery fleet and drivers in real time. It also provides two-way communication of jobs, accurate navigation to supply and delivery locations and proof of delivery. This saves more than two hours a day in administrating and managing the fleet.
Camfil Farr uses the Masternaut-based system to expedite and cost-effectively manage transporting over a million products a year - including its speciality low-energy air filters - to customers across the UK. The company reinvests its transport cost savings into strengthening the UK fleet capacity and continuously enhancing its customer service. The vehicles also provide a valuable advertising opportunity by endorsing "Low energy air filters" as permanent vehicle advertising.
Michael Bolton, Camfil Farr Transport Manager, reports that Masternaut supports the company's vision to evolve its business. He added: "We began our transport operation with a single vehicle for delivering around 7,000 cartons of filters a year. With our extended fleet of Mercedes Sprinters, we now deliver about 150,000 cartons of product each year. Masternaut provides us with a total transport solution in all-in-one easy-to-use package to make this happen. Also, it keeps our customers informed of their order and delivery status as they can simply log into the system using a secure interface."
The paperless system is completely web-based giving Camfil Farr great flexibility for adapting it to meet any situation. For example, Bolton has an instant live view of the UK road network with the system's digital map feature and he can also use Highway Agency camera feeds to monitor road conditions.
"The combination of the digital map on our plasma screen with live camera views was useful during the harsh winter. I could see precisely what was happening on the roads and take action, reassigning deliveries or sending alternative route information to our delivery drivers. It gave us the edge in safety terms and kept us working," he said.
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