A specialist team has been set up by Vauxhall Fleet Aftersales and the Vauxhall Dealer Franchise board with motor industry e-commerce specialist epyx as part of a customer service programme aimed at maximising service and maintenance work for its franchise network.
Currently, the driver of a leased Vauxhall company car or van will book on line or call text their leasing company when a car requires servicing or maintenance. The leasing company will then use epyxs 1link Service Network e-commerce platform to book the work online with a franchise dealer.
However, a number of these bookings are declined or lost to the franchise network for a variety of reasons but usually simply because the dealer is unable to meet the immediate diary requirements of the driver. The Vauxhall team will be proactive in ensuring that all booking requests are dealt with efficiently and ensure alternative dates are offered to the Vauxhall driver when the preferred date is not available
The specialist team set up at epyxs Meriden, Warwickshire offices will work with the network to generally improve service levels by increasing communication between the driver and leasing company.
Rob Walsh, from Vauxhall Fleet Aftersales, said: Every day, a number of service and maintenance bookings are lost to our franchise network through nothing more than a lack of communication. This is frustrating for everyone the driver, the leasing company, our dealers and ourselves.
The new Vauxhall team working at epyx will aim to rescue these bookings by working with all the parties in the supply chain to solve any issues, raising levels of driver service and dealer business. We believe it is a very positive development.
Ken Trinder, head of business development at epyx, said: One of the major motor industry trends of 2010 is a desire on the part of motor manufacturers to ensure that as much fleet SMR work as possible stays within franchise networks.
Vauxhall Fleet are the first to take this step to ensure that as few potential bookings as possible are lost and should be congratulated on taking the initiative in this area. We believe that many other manufacturers are likely to follow suit.
epyx specialises in IT solutions for the automotive sector. Its best-known products are the 1link e-commerce platforms.
1link products improve the efficiency of major fleets and their suppliers, covering functions including vehicle procurement, maintenance, hire, disposals and relicensing. 1link has been adopted by leasing fleets totalling a parc of two million vehicles, more than 15,000 service providers, and the majority of UK's top 50 vehicle leasing companies and motor manufacturers on behalf of their franchise dealer networks.
epyx also produces bespoke e-commerce solutions for a number of market-leading motor industry brands.